How To Create A Better User Experience For IT Customers (And Why It Matters)
If you work in IT, creating an excellent user experience for your customers is essential. Your goal should always be to keep things running smoothly – ensuring that your customers have the hardware, software, and tools they need to accomplish their business goals. But how can you create a better user experience for customers, and why does it matter? Find out now.
The Importance of Creating A Great User Experience for IT Customers
First and foremost, a better user experience for IT customers means less frustration, less downtime, and fewer calls to your team to fix problems with their machines. When you focus on a great user experience from the outset, you can actually reduce the workload on your team.
Using modern tools to create a great user experience can also help with security. For example, using tools like AutoPilot or vPro allows your team to remotely manage and update systems without requiring users to do it themselves.
A great user experience adds up to more satisfaction with your services – and helps build your reputation as an excellent MSP or IT service provider. It can also lead to future referrals and more work from current clients.
But how do you create a better user experience for IT customers? What steps can you take? Read on to learn more.
Invest In Windows 10 Pro Devices With The Latest Software & Security Features
Windows 10 Pro is the best version of Windows yet, and it works closely with Intel’s latest generation of processors to provide increased security. For example, Windows 10 Pro offers native virus and threat detection, whole-machine encryption with BitLocker, and the ability to block unwanted apps with Device Guard.
When used with Windows 10 Pro, Intel processors also provide additional security benefits, such as Intel Boot Guard, Intel BIOS Guard, and Intel OS Guard. These specialized security features are built into the actual hardware of the Intel processor – providing protection from viruses and other malicious software down to the firmware and hardware level.
So make sure that you invest in computers that use Windows 10 Pro and Intel processors, and always patch and update them to fix vulnerabilities and get the most out of the latest Windows security features.
It’s also important to invest in the latest software that you and your clients need. Not only is outdated software finicky and prone to crashing, but it’s also a security threat. Updating and patching software and purchasing new licenses for new software versions when necessary is a good idea.
What’s Inside Counts – Invest In High-Quality Machines With Top-Tier Components
Skimping on the actual computer systems used by your clients is never a good idea. Enterprise computers need to be fast, responsive, reliable, and powerful enough to handle the jobs that your clients use them for.
And in fact, buying inexpensive systems or components can cost you more in the long run. Not only do budget computers need to be replaced sooner than high-quality machines, but if they are slow, unresponsive, or prone to crashing, this can lead to serious issues with workplace productivity, and a higher Total Cost Of Ownership (TCO).
Even if it costs your clients a bit more upfront, investing in powerful computers with top-tier internal components – such as multi-core Intel processors, plenty of RAM, and solid-state drives (SSDs) – is worth it. These products will last longer, enable better productivity, and improve overall user experience.
When shopping for new systems, you should definitely consider choosing products based on the Intel vPro platform. These business-class laptops and desktop PCs all meet a wide range of hardware and software requirements from Intel, ensuring stability, performance, and a long lifespan.
vPro devices also have the Intel Hardware Shield to help protect from security threats, and allow for the use of the Intel vPro remote management system, which is very handy for remote administration of user devices.
These tools are particularly important in today’s working environment, where more people than ever are working remotely due to COVID-19, and it may not be possible for your IT team to access their computers in person. While this trend may reverse itself somewhat as the world returns to normal, most industry experts expect that remote work is here to stay.
Keep Your IT Customers Happy With A Great User Experience – You’ll Be Rewarded!
We hope this information has been helpful and shed a little bit more light on the benefits of using modern technology and computers for a better IT customer experience.
With more people than ever working from home, it’s important to empower them with the high-quality computers they need to perform their job duties seamlessly – and to implement the proper tools to assist in the deployment of end-to-end security patches and ensure that apps are working smoothly and accurately.
Thanks for reading, and if you’re interested in more insights about the ever-changing world of IT, take a look at the Ingram Micro Blog for more information.