Embracing UCaaS for a Hybrid Work Setup
Work-from-home setups have grown in popularity as businesses modify their operations in response to the pandemic. Most business executives can agree that remote work will be a permanent work-life fixture, but few companies will adopt a fully-remote work model. In Canada, 54% of employers are already transitioning to a hybrid working arrangement to somewhat meet the expectations of 77% of the workforce that wants work flexibility.
33% of employees working from home as a result of the pandemic would explore new job opportunities if their current employer demands they go back to the office five days a week. Therefore, employers must navigate this issue in a way that guarantees the stability of their business operations while keeping productivity high.
In their bids to ensure successful hybrid teams, companies are embracing Unified Communications as a Service (UCaaS). The idea is to empower employees with the tools they need to work both at home and at the office. According to a report that GrandView Research published recently, the global UCaaS market is worth $47.64 billion today and is projected to hit $210.07 billion in 2028. UCaaS has become the most widely used communications infrastructure as businesses rush to design hybrid work setups that outlast the pandemic.
What Is UCaaS?
UCaaS is a subscription-based model that provides users with voice, video, and messaging services. It can be delivered as on-premises software or through the cloud. The growing popularity of UCaaS can be traced to its ability to help businesses reduce costs, improve collaboration, and boost productivity.
It's clear that UCaaS provides a lot of potential for organizations of all types and sizes. It promotes collaboration by incorporating the most popular communication technologies (such as VoIP or PBX phones, video conferencing, instant messaging, voicemail, email, and more) into a single system that is easier, faster, and more dependable for people to communicate however they want.
Legacy Communications Is Dead
Legacy communications systems aren't up to the task for the modern enterprise. They require bulky hardware, are inflexible, offer restricted features, and are costly to operate. It's not only about the cost of integration or maintenance; it's also about how hardware and software from different vendors might integrate within the legacy communications systems. That is why forward-leaning organizations are increasingly turning to the cloud for communications systems that adapt and support them as they expand their operations.
Top Benefits of UCaaS
UCaaS is not just the newest buzzword in tech conversations; it is a revolutionary change in company communications, and every company should be taking advantage of it. The following are some of its top benefits:
The adoption of Unified Communications is expected to help organizations save money. A UCaaS system allows companies to easily integrate their legacy systems and leverage the power of VoIP, software-as-a-service (SaaS), or cloud computing. Also, because everyone in an organization now has access to modern technology, there's less need for expensive hardware upgrades across the board. The result? Lower operational costs for businesses through reduced energy consumption and lower maintenance costs.
Improved customer service
Customers tend to be happier when they can communicate quickly with a company representative from anywhere at any time. That means spending more on customer service training will pay off by helping your business expand its reach and improve brand reputation, which will lead to increased sales. UCaaS makes it possible for customer service reps to have contextual communication with customers through instant messaging, voice, and video.
When employees can work from anywhere, they are more productive. Unified Communications gives your team the flexibility to communicate however they want without being chained to their desks. This improved productivity is due to the elimination of time wasted traveling between office and home, waiting on hold for customer service, or tracking down a coworker in a noisy office environment.
UCaaS Use Cases
UCaaS extends beyond replacing conventional phone systems to unify and elevate the modern enterprise's entire communication infrastructure. Some UCaaS use cases include:
Hosted PBX is a cloud-based phone system that's replacing on-site equipment. It enables you to assign a specific number to each employee so that callers can easily reach them at their desk or at home. This is a good way for businesses to quickly set up hybrid teams, as calls from clients don't have to be rerouted from office phones to cell phones.
Hosted VoIP platforms
Companies are also adopting hosted VoIP platforms as they seek new ways to connect dispersed employees. VoIP (Voice over Internet Protocol) allows for voice and video communication services over the internet. This is a good option for businesses with remote workers as it enables them to make and receive calls from anywhere in the world without installing any additional software or hardware.
Team messaging platforms
UCaaS also supports team messaging platforms such as Slack, Microsoft Teams, and Google Hangouts, allowing real-time communication among team members. These platforms are helpful for businesses with hybrid setups as they enable employees to communicate with ease regardless of their location.
Empower Your Team for Hybrid Work
Businesses are leveraging UCaaS to connect their remote and in-office staff, allowing them to maintain a positive corporate culture while also increasing worker engagement and productivity. It is an affordable and efficient way for businesses to unify their communications infrastructure and improve their bottom line.
IT managers can use a fully integrated UCaaS solution to minimize their day-to-day administration responsibilities across their organization's networking, voice, collaboration, contact center, and communications environment.
Not every organization requires everything offered by a high-end Unified Communications solution. It's critical to figure out your hybrid team's requirements and select the UCaaS solution that would best meet those needs. As UCaaS becomes commonplace for the modern enterprise, businesses that will lead the way in embracing its premise will reap tremendous benefits.