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What is robotic processing automation (RPA)?

If you thought robotic process automation (RPA) had anything to do with a Dalek from Dr. Who, C3PO or R2D2 from Star Wars, well, you wouldn't be alone. RPA is a software application that uses business logic to enable the automation of relevant processes. The "robot" in the equation is how the software is configured to capture and interpret a procedure, analyze and manipulate data, trigger a certain desired response, and communicate with other technologies in the environment or cloud.

Benefits of RPP
RPA is rapidly being adopted by organizations of all sizes looking to automate repetitive, mundane and time-consuming tasks. By automating with RPA, organizations will see operational costs drop dramatically, as the robot can operate 24/7, unattended and without the needs of a human employee. RPA ensures that the defined business logic is always followed without deviation, thus ensuring accuracy, quality and compliance with the prescribed governance. RPA logging can be used to verify that compliance is being met and that an audit trail exists, which is particularly important for highly regulated industrial use cases. RPA eliminates inconsistencies and improves analysis because the data output will always be reliable.

RPA has sometimes been perceived as a threat to its human users. but RPA has been shown to increase human productivity because employees are free to do more engaging work, such as interacting with their customers, without also having to do the tedious tasks that RPA does very well. As a result, human workers tend to be more satisfied and this benefit is conferred on customers in the form of a better customer experience.

RPA can improve overall operational efficiency because bots can do massive amounts of work without getting tired and can interact with data from disparate sources and machines much faster and more accurately than a human. In addition, in large companies,

RPA can scale up and down depending on the needs of the business. RPA has a learning capability that allows robots to interact with other AI to improve processes. Once introduced, RPA tends to be widely used and can lay the foundation for broader adoption of automation in the enterprise. RPA is a non-intrusive technology in that it leverages an organization's existing IT infrastructure without disrupting the underlying systems.

Explore RPA for yourself or your clients today and book a session with our RPA specialist.