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“Customer Success is Managed Services on steroids.” - Anthony Karim, VP, Vendor Management, Ingram Micro
[I]t’s a great “time to be alive [with] so many tools and resources available to build a strong relationship with your [business] partner over time.” Sarah Poonawala, Channel Specialist, Ingram Micro
Interview with Sarah Poonawala discusses the need for multiple touchpoints to maintain customer loyalty.
“My goal is never to sell the product. I’m not a salesperson. [My goal is] to get [the] information that is required.” - Parneet Mann, Customer Success Manager, Synnapex Inc. – a Cisco Gold Partner
Interview with Parneet Mann touches on what is needed to implement an effective Customer Success Plan.
Customer Success is the “undercurrent to how you drive successful adoption.” Rebecca Leach, General Manager of Software for Cisco Canada
Interview with Rebecca Leach, General Manager, Software, Cisco, In Part 1 of my interview with her, she lists barriers she typically encounters.
Addressing Adoption Barriers, Part 2, with Rebecca Leach, Cisco. Discussion on culture barrier. The executive leadership team must set tone and expectation in the organization.
CMSs should make “sure [they] validate [their] discovery as plans can change along the way...to align with customer objectives.” - Anna Graczyk, Cisco Services Renewal Specialist, Ingram Micro
Interview with Anna Graczyk, Cisco Services Renewals Specialist, Ingram Micro. She promotes the idea that vendors should create a full cycle without interrupting their customers business functions
