Recent Searches

Share this Post

Share on facebook
Share on twitter
Share on linkedin
Share on email

Home
CX Express Hub
Episode 4: Addressing Adoption Barriers Part 1

Episode 4: Addressing Adoption Barriers Part 1

Author Bibi Sofowote

Loading, please wait

Error - something went wrong!

Connect with our Customer Experience Expert

Opt-in To Future Emails

You Rock! We'll be in touch soon!

Previous Article

Blog: Navigating Customer Engagements in Customer Success

Interview with Parneet Mann touches on what is needed to implement an effective Customer Success Plan.
Next Article

Blog: Addressing Adoption Barriers in Customer Success, Part 1

Interview with Rebecca Leach, General Manager, Software, Cisco, In Part 1 of my interview with her, she lists barriers she typically encounters.

Other content in this Stream

Episode 1: Customer Success, Explained

“Customer Success is Managed Services on steroids.” - Anthony Karim, VP, Vendor Management, Ingram Micro

Read Article
Blog: Customer Success, Explained

Interview with Anthony Karim, VP of Vendor Management, Ingram Micro.

Read Article
Episode 2: The Impact of Customer Success on Business Practices

[I]t’s a great “time to be alive [with] so many tools and resources available to build a strong relationship with your [business] partner over time.” Sarah Poonawala, Channel Specialist, Ingram Micro

Read Article
Blog: The Impact of Customer Success on Business Practice

Interview with Sarah Poonawala discusses the need for multiple touchpoints to maintain customer loyalty.

Read Article
Episode 3: Navigating Customer Engagements in Customer Success

“My goal is never to sell the product. I’m not a salesperson. [My goal is] to get [the] information that is required.” - Parneet Mann, Customer Success Manager, Synnapex Inc. – a Cisco Gold Partner

Read Article
Blog: Navigating Customer Engagements in Customer Success

Interview with Parneet Mann touches on what is needed to implement an effective Customer Success Plan.

Read Article
Blog: Addressing Adoption Barriers in Customer Success, Part 1

Interview with Rebecca Leach, General Manager, Software, Cisco, In Part 1 of my interview with her, she lists barriers she typically encounters.

Read Article
Episode 5: Addressing Adoption Barriers Part 2

“Culture has to start with the executive leadership setting the tone.” - Rebecca Leach, General Manager of Software for Cisco Canada

Read Article
Blog: Addressing Adoption Barriers in Customer Success, Part 2

Addressing Adoption Barriers, Part 2, with Rebecca Leach, Cisco. Discussion on culture barrier. The executive leadership team must set tone and expectation in the organization.

Read Article
Episode 6: Key Motions for Driving Customer Success

CMSs should make “sure [they] validate [their] discovery as plans can change along the way...to align with customer objectives.” - Anna Graczyk, Cisco Services Renewal Specialist, Ingram Micro

Read Article
Blog: Key Motions for Driving Customer Success

Interview with Anna Graczyk, Cisco Services Renewals Specialist, Ingram Micro. She promotes the idea that vendors should create a full cycle without interrupting their customers business functions

Read Article

Return to Home